Shipping Policy
Free Shipping
We offer free shipping on all orders within the United States (US), European Union (EU), and United Kingdom (UK).
Order Processing Time
Orders are typically processed within 1-3 business days after payment confirmation. Orders placed before 3:00 PM (GMT+08:00) will be processed on the same day.
Processing times may vary during peak seasons or due to unforeseen circumstances.
Shipping Rates by Region
| Region | Estimated Delivery Time | Order Value (USD) | Shipping Fee (USD) | Courier |
|---|---|---|---|---|
| US, EU, UK | 3-5 business days | Any amount | Free Shipping | DHL, UPS, FedEx, EMS |
| Other Countries | 5-7 business days | $0.00 - $100.00 | $20.00 | DHL, UPS, FedEx, EMS |
| $101.00 - $500.00 | $30.00 | |||
| $501.00 - $1000.00 | $50.00 | |||
| $1001.00+ | $100.00 |
Important Shipping Notes
- Remote Areas: Some remote or rural locations may not be eligible for delivery. If you are unsure whether your address qualifies for shipping, please contact our customer service team before placing your order.
- Delivery Delays: While we work with trusted couriers, delays may occur due to customs processing, weather conditions, or other unforeseen circumstances.
Customs, Duties & Taxes
- Customs Fees: In rare cases, your order may be subject to customs fees imposed by your country’s government. These fees are not included in the price of your order and are the customer’s responsibility.
- Duties & Taxes: ARTIDIAG has no control over customs duties, import taxes, or other fees imposed by your local authorities. For more details, please contact your local customs office before placing your order.
Need Help?
If you have any questions or concerns regarding shipping, feel free to reach out to our customer service team at sales@artidiag.com.
Thank you for choosing ARTIDIAG! We appreciate your trust and look forward to serving you.